Customer Service Partner Operations Manager, Mandarin Speaking (Seoul Based)

Airbnb is seeking a highly skilled and experienced Customer Service Partner Operations Manager with proficiency in Mandarin to join our team in Seoul. As a key member of our operations team, you will be responsible for managing and optimizing our customer service operations to ensure exceptional guest and host experiences.

This is a unique opportunity to work in a dynamic and fast-paced environment, where your leadership and strategic thinking will be crucial in driving our customer service excellence.

If you are passionate about customer service, have a strong background in operations management, and are fluent in Mandarin, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Manage and oversee the day-to-day operations of our customer service team in Seoul.
• Develop and implement strategies to improve customer service processes and efficiency.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Lead and mentor the customer service team, fostering a culture of excellence and continuous learning.
• Collaborate with other departments to ensure seamless guest and host experiences.
• Ensure compliance with Airbnb's policies and procedures.
• Represent Airbnb at industry events and conferences.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years of experience in customer service operations management.
• Proven track record of successfully managing and optimizing customer service operations.
• Strong leadership and communication skills.
• Fluency in Mandarin (both spoken and written).
• Experience in working in a multicultural environment.
• Knowledge of Airbnb's platform and operations.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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