Field Support Technician - Bali

Join Mitracomm Ekasarana as a Field Support Technician in beautiful Bali! We are seeking a dedicated professional to provide on-site technical support, ensuring seamless operation of systems, devices, and services. This role is perfect for individuals who thrive on solving technical challenges and delivering exceptional customer service. In this role, you'll work closely with our team to maintain and troubleshoot IT infrastructure, ensuring minimal downtime and optimal performance. Our company is committed to fostering a collaborative and innovative work environment, where your contributions will make a real impact.

As a Field Support Technician at Mitracomm Ekasarana, you'll be responsible for providing technical assistance to clients, resolving hardware and software issues, and ensuring smooth operation of our services. You'll work in a dynamic environment, using tools like ServiceNow, SolarWinds, and Wireshark to diagnose and resolve technical problems. This role offers exciting opportunities for professional growth and development, with the chance to work on diverse projects and technologies.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to ensure seamless operation of systems, devices, and services.
• Install, configure, and maintain IT infrastructure, including servers, workstations, and networking equipment.
• Troubleshoot and resolve hardware and software issues, ensuring minimal downtime and optimal performance.
• Monitor and maintain IT systems using tools like ServiceNow, SolarWinds, and Wireshark.
• Deliver exceptional customer service, ensuring client satisfaction and loyalty.
• Collaborate with the team to identify and implement improvements to our technical support processes.
• Stay up-to-date with the latest industry trends and technologies, and apply this knowledge to enhance our services.
• Participate in on-call support to address urgent technical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on hardware and software troubleshooting.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Strong knowledge of IT infrastructure, including servers, workstations, and networking equipment.
• Proficient in using tools like ServiceNow, SolarWinds, and Wireshark.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and customer service skills, with the ability to explain technical issues to non-technical clients.
• Valid driver's license and the ability to travel to client sites in Bali.

🛠️ Keahlian

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