Lead Front Desk Receptionist

Bit Smart Indonesia · 📍 Samarinda, Kalimantan Timur · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 12.000.000 – Rp 19.000.000 per month
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📋 Tanggung Jawab Pekerjaan

Manage and oversee all front desk operations, including check-in and check-out procedures.,Provide exceptional customer service to guests and clients, ensuring their needs are met promptly and efficiently.,Handle inquiries, reservations, and special requests from guests and clients.,Maintain accurate and up-to-date guest records and information.,Coordinate with other departments to ensure smooth and efficient operations.,Monitor and enforce hotel policies and procedures to ensure compliance and guest satisfaction.,Perform administrative tasks such as data entry, filing, and record-keeping.,Train and mentor junior staff to ensure high standards of service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist or a similar role in the hospitality industry.,Strong communication and interpersonal skills.,Proficiency in English and Bahasa Indonesia.,Excellent organizational and time management skills.,Ability to work well under pressure and in a fast-paced environment.,Familiarity with hotel management software and systems.,Previous experience in a leadership or supervisory role is a plus.

🛠️ Keahlian

Customer serviceAdministrative skillsProblem-solvingTime managementTeam leadershipMultilingual communication
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